Repair Warranties Explained: What's Covered and What Isn't

"Is it under warranty?" is one of the most common questions we hear after a repair. The answer depends on what went wrong. A repair warranty isn't insurance: it protects you if the repair itself fails, not if the device meets a new accident. With the repair warranty explained clearly, you'll know what to expect and what to look for when comparing shops in Ottawa.

What a repair warranty is (and isn't)

A repair warranty is a shop's promise that the parts it installed and the work it did will hold up for a set period. If a replacement screen develops a fault on its own, or a new charging port stops working without any damage, the shop fixes it at no charge.

It is not the same as a manufacturer's warranty or a protection plan. If your device is still covered by the manufacturer or an extended plan, check that coverage first, because it may cover defects the repair shop didn't touch.

Our 90-day warranty, in plain terms

Every Fix Revolution repair comes with a 90-day warranty on parts and labour. If the original repair fails within that period, we fix it free. That covers:

• A replacement part that becomes defective under normal use.
• Problems caused by the repair work itself.

What isn't covered, and why

• Accidental or physical damage. If the phone is dropped and the new screen cracks, that's new damage, not a failed repair. No shop can control what happens after a device leaves.
• Liquid damage. Liquid exposure after the repair is excluded. Also, repairs on devices that were already liquid-damaged carry no warranty at all, because corrosion can keep spreading on the board after the repair.
• Misuse. For example, forcing a cable into a port, or using a device in conditions it isn't designed for.
• Software-only issues. App crashes, update problems or settings issues aren't hardware failures. That said, some symptoms that look like software can be hardware, so ask us if you're unsure.

How to tell if a problem is covered

Ask yourself two questions:

1. Is the problem related to the part we replaced? If we replaced your battery and the camera later fails, that's a separate issue.
2. Has anything happened since the repair? A drop, a spill, a crushed corner or a bent frame changes the picture.

If the answers are "yes" and "no", it's very likely a warranty case. When in doubt, call us and describe what's happening.

Tips to protect your repair

• Use a good case and screen protector. A fresh screen is just as breakable as the original. Our article on what actually protects your phone screen explains what's worth buying.
• Keep your receipt or invoice. It shows the repair date and what was done.
• Report problems early. Don't wait until day 89. If something feels off, like touch issues or a loose port, tell us right away.
• Avoid DIY fixes after a repair. Opening the device yourself makes it impossible to tell what caused a new problem.

How to make a warranty claim

Call us at 613-265-4349 with your repair details and a description of the issue. We'll arrange to look at the device. If the original repair has failed, we fix it free.

What to compare when choosing a shop

When you compare repair shops, look for a warranty that covers both parts and labour, a clear list of exclusions, and an easy way to make a claim. Our checklist for choosing a repair shop covers this and more.

Guaranteed repairs in Ottawa — we come to you

We pick up your device anywhere in Ottawa and Gatineau, repair it in-house and drop it back off. Most repairs are completed the same day (MacBooks usually take 1–2 business days), and every repair comes with our 90-day warranty. Explore our phone repair service, get a free quote or call 613-265-4349.

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