When a staff member's laptop dies or a company phone screen shatters, the cost isn't just the repair. It's the hours of lost work, the missed calls and the scramble to find a replacement. For small offices, clinics, trades and retail shops, business device repair in Ottawa should be quick and predictable. Here's how to keep downtime low and repairs simple.
Why repairing often beats replacing for businesses
Replacing a device isn't just buying a new one. Someone has to set it up, install software, transfer data, configure email and security, and get the employee comfortable again. A screen, battery, charging port or keyboard repair returns the same device, already set up, usually much faster. For fairly recent devices, repair is often the more practical choice.
Build a simple repair plan before something breaks
- Keep a device list. Record each device's model, who uses it, and when it was bought. This makes quotes faster and helps you spot ageing equipment.
- Make backups automatic. Company files should live on a cloud service or server, not only on one laptop. Phones should back up contacts and photos to the company account.
- Know who manages the devices. If an IT provider manages your phones or laptops, involve them before a repair so account locks or security settings don't cause delays.
- Keep a spare if you can. An older laptop or phone that's ready to go can bridge the gap during a repair.
- Choose one repair partner. A single point of contact means consistent quality and less time explaining.
The most common office device repairs
- Cracked phone and tablet screens from drops in the field, on job sites or in the warehouse.
- Worn-out batteries in phones and laptops that no longer last a workday.
- Charging port problems from daily plugging and unplugging.
- Laptop keyboards, screens and hinges worn out by commuting and meetings.
- Liquid spills on desks and in break rooms. Turn the device off right away and don't power it back on.
- Overheating laptops clogged with dust. See our guide to laptop overheating and fan noise.
Data and privacy: what to ask
Business devices hold client information, so treat repairs seriously:
- Back up before every repair. Repairs rarely affect data, but we're not responsible for data loss.
- Ask whether the repair is done in-house. At Fix Revolution, nothing is sent out; our own technicians do the work.
- Remove any removable storage that isn't needed for the repair.
How our mobile service works for offices
We pick up devices directly at your office anywhere in Ottawa and Gatineau, whether you're downtown in Centretown, in a Kanata tech park or across the river. Your team doesn't have to leave work. We repair the device and drop it back off. Most repairs are completed the same day, MacBooks usually take 1–2 business days, and parts availability can affect timing, which we'll tell you upfront.
Quotes are free. Diagnostics are free if you proceed; if you don't, or a device can't be repaired, a $29 diagnostic, pick-up and delivery fee applies. Payment is at the time of service by cash, e-Transfer, debit or credit.
For teams with older equipment that isn't worth fixing, we also buy broken devices, which can offset part of the cost of upgrading. See selling broken devices in Ottawa.
Device repair for Ottawa businesses — we come to you
From one cracked phone to several laptops, we handle iPhone, Android, iPad, MacBook and Windows laptop repairs with a 90-day warranty on parts and labour. Learn more about our phone repair service, then get a free quote, call 613-265-4349 or book an office pickup.
Quick answers
Can you pick up several devices from our office at once?
Yes. Tell us which devices need repair when you request a quote, and we'll arrange a pickup at your office in Ottawa or Gatineau.
Are business devices repaired in-house?
Yes. Nothing is sent out; our own technicians repair every device.
What payment methods do you accept?
Cash, e-Transfer, debit and credit, paid at the time of service with no upfront payment.